EmailRFQ: 2 plt IST → AMS, ready Fri
WhatsAppvoice note · 0:41 · transcribed
Channel intake
Reads enquiries from email, WhatsApp, web forms and phone transcripts into one structured queue.
Customs agent · now in general release
The operating system for freight forwarders.
Forwos turns the inbound of a forwarding desk — email, WhatsApp, web forms, phone — into structured work, then routes it to specialist agents for pricing, documentation, customs, tracking and after-sales.
Enquiry 4821 · IST → AMS
Quote draftedAgent run
4 steps · 38s
Pricing agent
Matched lane IST → AMS on contract MSK-2026-14
02:14
Documents agent
Drafted AWB 235-8841 9920 and packing list
02:15
Customs agent
Classified HS 7616.99.51 · duty 6.5% · no Section 232 exposure
02:15
Tracking agent
Waiting on booking confirmation to start polling
Queued
Draft quote
Air · DDPAir freight, 480 kg chargeableUSD 1,284.50
Fuel and security surchargeUSD 118.00
Export customs entryUSD 65.00
Margin, rule: 14% floorUSD 212.30
Quoted to customerUSD 1,679.80
Desks running on Forwos across air, sea and road
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Capabilities
The infrastructure behind an automated desk.
Four primitives that turn a language model into a colleague who knows your rate cards, your carriers and your rules.
- IST → AMS · air
- USD 2.68 /kg
- IST → RTM · LCL
- USD 68.00 /cbm
- Margin floor
- 14%
Your rates, your rules
Quotes are built from your contracts, surcharge tables and margin rules — never a market average.
Air waybill
235-8841 9920
Shipper · consignee · 6 lines
HS 7616.99.51duty 6.5%
Documents and customs
Drafts AWBs, invoices and packing lists from the shipment record, classifies the goods and prepares the customs entry for the broker.
- Over USD 2,000
- Desk review
- Below floor margin
- Blocked
- Audit log
- every action, versioned
Approvals and audit
Thresholds decide what an agent may send. Every action is logged, attributable and reversible.
How it works
From an enquiry at 02:14 to a sent quote at 08:30.
Onboarding is measured in days, not quarters. Your channels and rate cards stay where they are.
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01
Point your channels at the desk
Forward your quote inbox, connect the WhatsApp Business number and the web form. Nothing moves off your TMS or CRM.
-
02
Load the rate cards you already use
Upload carrier contracts, surcharge tables and tariff files. The pricing agent reads them the way your desk reads them.
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03
Set the rules, then approve
Define margin floors and approval thresholds. Agents draft and act inside them; the desk decides what leaves the building.
The desk
One desk. Every channel. Every agent.
The operator sees one queue, one shipment record and one audit trail — whichever agent did the work.
Channel
Customer and lane
Received
State
Email
Enquiry 4821 · IST → AMS · 2 plt
02:14
Quote drafted
WhatsApp
Enquiry 4820 · IZM → HAM · 1 x 40HC
01:47
Awaiting rate
Web form
Enquiry 4819 · MER → NYC · 480 kg
yesterday
Quote sent
Email
Enquiry 4818 · IST → JFK · 12 plt, DDP
yesterday
Over threshold
Phone
Enquiry 4817 · BUD → IST · groupage
yesterday
Booked
Quote 4821-A · IST → AMS
Air · DDP
Air freight, 480 kg chargeableUSD 1,284.50
Fuel and security surchargeUSD 118.00
Export customs entryUSD 65.00
Quoted to customerUSD 1,679.80
Margin 14.5% · above the floor · valid 7 days
Ready to send
Drafted 02:15 by the pricing agent. Reply threads back into the customer's original email.
MSKU 483920-1 · IZM → RTM
Delayed 2d
Last poll 06:02 · Maersk API
Gate in, Izmir12 Aug
Vessel departed14 Aug
Transshipped, Algeciras18 Aug
Berth wait, Rotterdam · customer notified 06:03+2d
Discharge, expected04 Sep
Agent modules
Four agents work the lane. You add the fifth.
Browse the library →Pricing agent
OfficialReads an enquiry from any channel, pulls the contracted rate, applies the margin rule and returns a quote before the desk opens.
6 min
median quote turnaround
Documentation agent
OfficialDrafts the AWB, invoice and packing list from the booking, checks them against the shipment record and files the set.
4
documents per shipment, unattended
Customs agent
NewClassifies goods to an HS code, prices the duty, flags restrictions and hands a prepared entry to the broker.
HS 7616.99.51
classified with the reasoning kept
Tracking agent
OfficialPolls carrier milestones, writes them to the shipment and answers “where is my shipment” in the customer's own thread.
40+
carriers polled for milestones
Outcomes
Measured on the desk, not in a demo.
1,284quotes returned per week on a nine-person desk
6 minmedian turnaround, down from four hours
83%of tracking questions answered without a human
99.9%uptime on the intake pipeline
“Six people used to read the quote inbox every morning. Now two review what the agents drafted overnight, and the quotes are already out.”
Tomorrow's enquiries can be quoted before the desk opens.
Send us one week of your quote inbox. We will run it through Forwos and show you what the desk would not have had to touch.